Each Pop is inspected before being dispatched. In the case that a good condition pop cannot be provided, you will either be offered a discount depending on the damage, or a refund.
Please note that Funko Pop boxes are designed to transport and protect the Pop vinyls themselves, in many cases they don't even come from the manufacturer/supplier in perfect condition.
Images used to represent items are generally rendered by the manufacturer to show what they should look like. Minor paint/mould variations are not uncommon, and may differ to the finished product. Images are provided for reference only, and refunds for minor variations from these images will not be accepted.
Funko Sub Boxes:
Pop protector(s) are included if they fit, other than this the contents of boxes are not checked/modified in any way. Due to the cost and nature of imported goods from the US and the pricing structure of these items, no refunds or replacements will be provided for damaged pops.
If we have any of the boxes in stock, you may ask for a good condition pop but it cannot be guaranteed.
In Stock status means that the item is physically in stock and will be allocated to your order at the time of purchase. We reserve the right to cancel orders if stock cannot be located or is found damaged after being kept in storage.
Pre-Order ETA stock status means that your the item is due for release from our supplier on the date listed. This date can change to either a sooner or later release date. This means that any in stock or pre-order items with earlier release dates will be held back so your order can be shipped together.
In Stock with Supplier means that the item was in stock with our supplier at last check. We re-check the stock status of these items once an order is received. In the rare chance that an item is our of stock or has changed to a pre-order, we will notify you of the change and provide options to rectify the issue.
Change of mind cancellations are not accepted. If a cancellation is requested and is somehow deemed acceptable on our end, we will offer a refund minus 5% of the total amount paid.
Orders are generally dispatched within 3-5 working days after receipt of payment. Shipping is via courier with tracking & signature on delivery.
If you'd like your parcel(s) to be left at the door if no one is home, please leave a messaging stating so during checkout. If authority to leave (ATL) is not requested and delivery is attempted whilst no one is at the premises to accept delivery, a card will be left behind and you (the customer) will be responsible for any re-delivery charges/fees and/or collection from the courier depot.
Rest assured that your items will be packed with plenty of bubble wrap and/or other protection to ensure your item arrives in the same condition it leaves us in.